Shipping policy
SHIPPING POLICY
Thank you for supporting Dots of Country. Each order is thoughtfully packed with care and dispatched from Darwin, Northern Territory, Australia.
ORDER PROCESSING
Please allow 2–4 business days for your order to be packed and dispatched.
During launches, new releases and busy periods, processing times may be slightly longer.
Once your order has been dispatched, you will receive tracking information via the email address provided at checkout.
SHIPPING WITHIN AUSTRALIA
We currently offer the following shipping options Australia-wide:
- Standard Shipping — FREE
- Express Shipping — $14.95 AUD
Orders are shipped using Australia Post.
Delivery times vary depending on your location, Australia Post’s network and the shipping service selected.
Please note that express shipping speeds up delivery after dispatch but does not change our standard order processing time.
DELIVERY TIMES
As our orders are dispatched from Darwin, delivery times may vary between metropolitan, regional and remote locations.
Australia Post’s estimated delivery dates are indicative only and may be affected by weather, public holidays or other circumstances outside our control.
You can follow your parcel’s journey using the tracking information provided.
If your parcel appears significantly delayed, please contact us and we’ll do our best to assist.
ORIGINAL ARTWORK & PRINTS
Due to the unique size, weight and delicate nature of our original artworks, shipping is arranged individually to ensure each piece is safely packaged and transported.
Shipping costs and delivery arrangements will be confirmed with you before your purchase is finalised.
WOVEN RUGS & PRINTS
Our woven rugs and standard physical prints are carefully packaged and dispatched via Australia Post using the shipping options available at checkout.
INCORRECT SHIPPING ADDRESSES
Please check your shipping details carefully before placing your order.
If you notice an error, contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has been processed or dispatched.
Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer, where permitted by law.
DAMAGED OR MISSING ORDERS
If your order arrives damaged, or you believe your parcel has been lost in transit, please contact us as soon as possible with your order number and any relevant photographs.
We will investigate the issue and work with you towards an appropriate resolution.
Nothing in this policy limits your rights under Australian Consumer Law.
INTERNATIONAL SHIPPING
We currently ship within Australia only.
If international shipping becomes available, eligible destinations and shipping rates will be displayed at checkout.
QUESTIONS?
For any questions about your order or shipping, please contact us through our website’s Contact page.
Thank you for supporting Dots of Country and helping us share art and storytelling through everyday living.