Refund policy

RETURNS & REFUNDS

We hope you love your Dots of Country piece. Each of our products is thoughtfully created to bring art, culture and storytelling into your everyday spaces.

Please review all product descriptions, measurements and images carefully before placing your order.

CHANGE OF MIND

We accept change-of-mind return requests for woven rugs within 14 days of delivery.

To be eligible, your rug must be unused, unwashed and in its original condition and packaging.

Please contact us before returning an item. Returns sent without prior approval may not be accepted.

For approved change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

ORIGINAL ARTWORK & PRINTS

Due to the unique nature of our original artworks and prints, we do not accept change-of-mind returns on these products.

This does not affect your rights under Australian Consumer Law.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives faulty, damaged or different from what you ordered, please contact us as soon as possible with your order number and clear photographs of the item and packaging.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Where you are entitled to a remedy under Australian Consumer Law, we will provide the appropriate remedy, which may include a repair, replacement or refund depending on the circumstances.

Where required by law, we will cover or reimburse reasonable return shipping costs associated with faulty or incorrectly supplied products.

COLOUR & HANDLING

Please keep in mind that colours may appear slightly different depending on your screen or device settings.

As our pieces are inspired by original artwork, slight variations may occur. However, products must still match their descriptions and meet applicable consumer guarantees.

SALE ITEMS

Change-of-mind returns are not accepted on items marked as final sale.

This does not affect your rights under Australian Consumer Law.

REFUNDS

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

HOW TO REQUEST A RETURN

Please contact us through our website’s Contact page and include:

  • Your name
  • Order number
  • Reason for return
  • Photographs, if the item is faulty or damaged

We will provide further instructions where a return is required.

Thank you for supporting Dots of Country.