RETURNS & REFUNDS
We hope you love your Dots of Country piece as much as we loved creating it. As a small, artist-led business producing limited collections, we ask that you please choose carefully before placing your order.
CHANGE OF MIND
We do not currently offer refunds for change of mind.
Please review all product descriptions, dimensions, materials and imagery carefully before purchasing. Colours may also appear slightly different depending on your screen or device.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, faulty, or you have received the incorrect item, please contact us through our Contact page as soon as possible after receiving your order.
Please include your order number, a description of the issue and photographs where possible so we can assist you.
AUSTRALIAN CONSUMER LAW
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Where a product has a major problem, you may be entitled to a replacement or refund. Other remedies may apply depending on the circumstances.
RETURN SHIPPING
If a return is required because an item is faulty, damaged or incorrect, we will provide instructions regarding the return process and any applicable return shipping arrangements.
Please contact us before returning an item so we can assist you with the next steps.
QUESTIONS?
If you’re unsure about anything before placing your order, please get in touch through our Contact page. We’re always happy to help.